Terms of Service

These terms set out the basis on which we quote for, supply and manage the hire and leasing of vehicles, plant and machinery.

Last updated: 13 August 2026

1.About these terms

These terms apply to your use of this website and to every quotation, booking and hire agreement between you and Pinewood Lease and Hire Ltd. You can reach us at info@pinewoodleaseandhire.com.

By using this website, or by asking us for a quotation, you accept these terms. Please read them before you place a booking. If a signed hire agreement says something different from these terms, the signed agreement takes priority for that hire.

2.Definitions

• Equipment means the vehicle, plant, machinery or other item we hire or lease to you, including its keys, documents, accessories and attachments.
• Hire Period means the period beginning when the Equipment leaves our possession and ending when it is returned to us or collected by us and checked in.
• Hire Agreement means the agreement covering a specific hire, incorporating these terms.
• You means the person or business named as hirer, and anyone you permit to use the Equipment.

3.Using this website

The content of this website is provided for general information about our services. Descriptions, images and availability are indicative and do not amount to an offer. You may view and print pages for your own use, but you may not reproduce our content commercially without our permission.

We aim to keep the site available and accurate, but we do not guarantee that it will be uninterrupted or error-free.

4.Quotations and bookings

A quotation is valid for 30 days unless it says otherwise, and is based on the information you give us about the work, site and duration. A booking is only confirmed once we have accepted it in writing and any required deposit and identity checks are complete.

Before we release Equipment we may ask for proof of identity and address, a valid driving licence and licence check code for each named driver, evidence of relevant competence or certification for plant, and confirmation of insurance.

5.Charges and payment

Hire charges run for the whole of the Hire Period, including days on which the Equipment is not used, unless we have agreed otherwise in writing. Rates exclude VAT, fuel, consumables, and delivery or collection charges unless stated.

Invoices are payable within the period stated on the invoice. We may charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. A deposit may be required and will be returned after the Equipment has been checked in, less any sums properly due to us.

6.Delivery, collection and return

Delivery and collection times are estimates. Someone authorised must be present at the site to receive and to release the Equipment, and to sign the delivery and collection notes.

Equipment must be returned clean, in the same condition as supplied (fair wear and tear excepted), with all keys, documents and accessories. We may charge for cleaning, missing items, missing fuel and for the hire time lost while any of these are put right.

7.Your responsibilities during the hire

Throughout the Hire Period you must:

• use the Equipment only for its intended purpose, within its rated capacity, and in accordance with the manufacturer’s instructions and any applicable law;
• allow it to be operated only by people who are competent, properly licensed and authorised by you;
• keep it secure, and not leave keys or documents in an unattended vehicle;
• carry out daily checks appropriate to the Equipment, such as oil, coolant, tyres and warning lights;
• not alter, repair, remove markings from, or add anything to the Equipment without our written consent; and
• not sub-hire, sell, pledge or part with possession of the Equipment, or take it outside the United Kingdom, without our written consent.

8.Condition, maintenance and breakdown

We supply Equipment in safe working order and properly maintained, and we remain responsible for routine servicing during the Hire Period. You must inspect the Equipment on delivery and tell us straight away about any defect or damage.

Stop using the Equipment and tell us immediately if it breaks down or becomes unsafe. We will repair or replace it within a reasonable time and will not charge hire for the period it is genuinely unusable, unless the fault was caused by misuse, neglect or unauthorised repair, in which case the cost of putting it right is yours.

9.Risk, loss and damage

Risk in the Equipment passes to you when it leaves our possession and stays with you until it is returned to us or collected by us and checked in. Ownership stays with us at all times.

You are responsible for loss of, or damage to, the Equipment during the Hire Period however caused, other than fair wear and tear or a fault in the Equipment itself. You must keep it insured for its full replacement value, and against third-party liability, for the whole Hire Period, and provide evidence of that cover on request. Theft, accident or damage must be reported to us immediately and, where relevant, to the police.

10.Cancellation, extension and termination

You may cancel a confirmed booking before delivery, but we may charge a reasonable cancellation fee reflecting costs already incurred. To extend a hire, contact us before the end date; extensions depend on availability.

We may end a hire immediately and repossess the Equipment if you fail to pay when due, breach these terms, use the Equipment unsafely or unlawfully, or become insolvent. You agree that we may enter any premises where the Equipment is kept in order to recover it.

Where you are a consumer, nothing in this section affects your statutory cancellation rights.

11.Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, loss of contract, loss of production or any indirect or consequential loss, and our total liability in connection with any hire is limited to the total charges paid for that hire. We are not liable for delay or failure caused by events outside our reasonable control.

12.General and governing law

If any part of these terms is found to be unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it. We may update these terms; the version in force when your booking is confirmed is the one that applies to that hire.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.